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Do you now exactly what your customers think? You probably think you do, but a fresh pair of eyes, ears and taste buds can give you invaluable information to improve customer experience and therefore increase sales. Our mystery diners have identified many problems that management wasn’t aware of from poor staff product knowledge to staff not washing their hands after going to the toilet and a lot more besides.
Initially we customise our standard Mystery Diner report for your business, with your help.
Finding out service times, what you expect from your staff when it comes to product knowledge, selling other products like side dishes etc. Every report includes feedback all aspects of a customer’s meal from the initial telephone / internet booking to the quality of food to the cleanliness of the restaurant.
We provide you with a summary of the Mystery Diner experience that will show you areas that need to be addressed. Some restaurants put so much emphasis of the results of Mystery Diner reports that staff bonuses as well as disciplinary procedures hinge on the results. No member of knows who the Mystery Diners are or when they will appear – meaning that every table gets great service.
Get in contact with Captivate Restaurants today for your free, no-obligation proposal. Call us on 020 70603318 or email info@captivate-restaurants.co.uk
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