Mystery Diners give extremely valuable feedback on the total restaurant customer experience from the cleanliness of the restaurant to the quality of the food and service. Used correctly they help you to identify problems and fix them before they become a much bigger issue. The first thing you need to do is create a mystery diner report for your mystery diners to fill on their experiences. This should be a fairly big report and cover the following subjects :
Telephone Booking
Cleanliness
Food quality and portion sizes
Staff product knowledge
Staff suggestions and selling
Staff friendliness
Meal speed and timings
For more information on using mystery diners get in contact with Captivate Restaurants today on 020 7060 3318 or email info@captivate-restaurants.co.uk
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